FAQ Traveller

In this section, we have collected some of the most frequently asked questions about the use of our service.

To use Bags Parking, you first need to download the app and register by following the guided procedure. Once registered, finding the closest luggage storage facility and making a reservation will be very easy.

Bags Parking uses several security standards: from the choice and selection of the Bags Managers to the care of your luggage, up to the security of payments. In addition, a dedicated assistance service is available at any time. Before booking a luggage storage facility, you can also read the reviews left by other Travellers, and in order to better protect both parties, we ask that you take a photo of your luggage at the time of deposit and send it in the chat with the Bags Manager.

The price is established by the Bags Manager and may vary according to several factors, such as the number of hours or days. However, you will always find it mentioned before booking.

We do not recommend leaving documents or money in your luggage, it is always preferable to take them with you.

There are no weight or size limits. You can store any luggage of any kind, from suitcases to backpacks to bulkier items, according to your needs.

Payments must be made online at the time of booking. This will guarantee insurance coverage for your luggage and security of payment.

Each Bags Manager has to pass a very careful selection process to become part of Bags Parking. In addition, during the registration process, he/she must provide all details about his/her identity, proven by official documents such as ID card and identity card.

You cannot leave illegal or dangerous items in your deposited baggage. You can find a complete list of all prohibited items on the ” Terms and Conditions ” under section 8 “Prohibited Items”.

If the luggage storage facility you have reserved allows cancellations, you can cancel your reservation by going to the “Reservations” section of the Bags Parking app. Cancellations must be made within the time established by the Bags Manager and prior to check-in time. Valid cancellation requests will be refunded by crediting the full amount back to the payment method used.

In the event that you need to have your luggage stored or picked up by another person, that person will need to present the Bags Manager with a copy of your ID card, plus a screenshot of your booking details or a photo of your luggage taken at the time of storage. 

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